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Terms and Conditions

DELIVERY DETAILS

We subsidise our postage and packing costs to keep our prices low. There might be a surcharge to pay if you live in a more remote region. Items sent via Standard Delivery to addresses in the mainland UK usually arrive the following working day. Items to more remote areas may take longer. While we typically ship orders the same day or the following working day, we are unfortunately unable to guarantee that orders will arrive the following working day. We use a next day delivery service as our standard service and subsidise the cost to provide a better service for a lower price, but unfortunately delays do sometimes occur. If your order is delayed, you can call us for further information Our couriers charge us more to send items to certain more remote areas (including Northern Ireland, the Isle of Man, the Scilly and Channel Islands, and certain parts of Scotland, such as the Highlands) so there is a small additional cost for delivery to these areas. Areas of the UK with an additional charge include: AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT and TR21-25. There is no extra charge for deliveries to the Isle of Wight. All damages must be reported to us within 48 Hrs. You can cancel any order at anytime before despatch please notify us by email. Any items returned DUE TO NO ANSWER will have a charge made to it of 20.00. We will make 2 delivery attempts before returning it to us.

TAX CHARGES

VAT at the current rate (where applicable) is included in the prices shown.

CREDIT CARD SECURITY

We know of no documented cases of credit/debit card fraud using our shopping system over the Internet. We use PAYPAL on this web-site for collecting your payment details.

GUARANTEE

We guarantee your satisfaction. IF YOU EVER HAVE ANY CAUSE FOR COMPLAINT, THEN PLEASE CONTACT US STRAIGHT AWAY. We will acknowledge your complaint within 2 working days, and will try to resolve the problem immediately or in any case within 5 working days. You will always be kept informed of the progress of your complaint. Nothing in these terms will affect your statutory rights relating to faulty or misdescribed goods. For further information regarding your statutory rights, contact either your local authority Trading Standards Department, Consumer Direct, or your local Citizens Advice Bureau.

PRIVACY POLICY

Neon Gecko does not disclose any customer information to third parties. Only information collected during the placement of an order is held by us and is solely to enable us to fulfill that order, and is collected by ourselves only,not third parties, and we do not use that information to send out marketing material. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

RETURNS POLICY

We want you to be 100% satisfied with your experience at Neon Gecko. If you are not happy with something you purchased, please return it. A contract of sale will be deemed to exist between Neon Gecko and you (the customer) from the time that the goods are prepared for despatch. You should therefore be sure that you read and understand the following If you are returning goods because they are faulty or because of an error on our part we will gladly give you a 100% refund including carriage costs. If you are returning an item, please contact us as soon as possible. Returns must be made within 30 days of purchase date all items must be returned in original packaging and unused. We advise you to use a signed for service. Faulty items can be returned after the 30 day period. Products that carry a manufacturer guarantee can be returned, if faulty, to me for exchange during the warranty period. All products still in guarantee will be tested upon return. If the seller accepts the return of goods/cancellation of order (other than on the grounds of defect) the seller reserves the right to make a handling, cancellation and restocking charge of 10%.

DISTANCE SELLING REGULATIONS

If you are contracting with us as a consumer, you have the right to cancel your contract at any time within 7 working days of receipt of the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us (if possible, see individual product Returns Policies for details) or collection arrangements made, promptly at your cost. If we collect the item from you, you will be charged the cost of collection which will be notified to you at the time of cancellation. You must inform us of the cancellation of the contract. This is not intended to be a full statement of all your rights under the Distance Selling Regulations,. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens Advice Bureau or your Local Authority Trading Standards Office.

REMITTANCE TERMS

Pay by Credit/Debit Card, Pay Pal.

PICTURES

All pictures are samples only and colours may vary unless stated.

WEEE REGULATIONS

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. Much of the UK WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Neon Gecko is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new set of clippers from us we would accept their old clippers and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.





Special Offers

Water Dragon

Water dragons are native to the Southeast Asian mainland and Indo-Australian archipelago. Most imports arrive from Thailand or southern China. Males typically reach 3 feet; females are somewhat smaller. Males develop larger heads, jowls and crest on the back of the neck, and their femoral pores are somewhat larger than on the female.
Water Dragon

Our Price
£40.00

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Frilled Dragon

Frilled Dragons are a large arboreal lizard from Indonesia and Australia. They are active, interesting and very charming lizards. They love to climb and often bask on the side of trees. The Indonesian animals are dark grey to brown and often have red or orange flashes in the frill. Australian examples are rusty orange and are very impressive animals.
Frilled Dragon

Our Price
£150.00

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Leopard Gecko

Leopard geckos are considered one of the easiest lizards to keep and make great pets for older children and adults. They originally came from hot dry areas in India, Pakistan and Afghanistan, and hide underground for the hottest part of the day, becoming active at night. Like most reptiles they are normally housed in an enclosed cage with glass doors called a vivarium.
Leopard Gecko

Our Price
£50.00

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©2013 Neon Gecko Exotic Pets Glasgow
204 London Road Glasgow G40 1PB